Frequently Asked Questions

Personalization

How do I personalize a piece?

Type your names, date and any wording into the fields on the product page. There is no on-page preview, so read those fields back before adding the piece to your cart. We make the item exactly as submitted, so spelling is worth a second look.

Does personalization cost extra?

No. Names, dates and lettering are included in the price shown. There is no engraving fee at checkout.

Can I change the personalization after ordering?

Email info@lunavows.com within 24 hours with your order number and the address you used at checkout. After production starts, the piece is already engraved or embroidered and a change may no longer be possible.

Can you make something that is not on the site?

Sometimes. Send the idea to info@lunavows.com and we will tell you whether we can make it, what it would cost and how long it would take.

Materials and care

What are the pieces made from?

Runners, banners and tapestries are polyester, a cotton linen blend or satin. Welcome signs come in fabric or acrylic, and keepsakes such as ring dishes and ornaments are ceramic. Each product page lists the material and dimensions for that piece.

How should I look after a personalized piece?

Fabric pieces are hand wash or gentle machine wash, no bleach, then air dry; steaming lifts fold lines where an iron can mark the print. Wipe acrylic and ceramic with a soft cloth, and treat a ceramic ring dish as decorative rather than tableware.

Delivery

How long until my order arrives?

Production takes 3–5 business days, then tracked shipping within the United States takes 3–7 business days. The date checker on our homepage turns that into a real arrival date for your order. Full detail is in our Shipping Policy.

Will it arrive before my wedding?

Enter your date in the homepage checker and it will tell you, with the number of days to spare. If your wedding is under 10 days away, the date falls inside our production window: email info@lunavows.com before ordering, because rush is possible on some pieces but we will not promise it blindly.

Do you ship internationally?

We ship within the United States. For anywhere else, email info@lunavows.com first and we will quote it.

How do I track my order?

A tracking number is emailed to you when the order ships. Allow up to 48 hours for the carrier's first scan to appear.

Returns

Can I return a personalized piece?

Because it carries your names, a personalized piece can only be returned or replaced if it arrives damaged, defective or wrong through our error. Our Refund Policy has the detail.

My order arrived damaged. What now?

Email info@lunavows.com within 7 days with your order number and photos. We will send a replacement or refund you, and you usually will not need to ship anything back.

Still stuck?

Email info@lunavows.com or call +1 386-516-0033, Monday to Friday, 9:00 AM to 5:00 PM ET.