SHIPPING & DELIVERY

Made to order, tracked to you.

Nothing here sits in a warehouse waiting for a buyer. Your piece is made after you order it, which is why there is bench time before there is a tracking number. Here is exactly how long each half takes, and what it costs.

IN PRODUCTION: 1–3business daysCut, printed and finished after you order, never pulled off a shelf.
IN TRANSIT: 5–12business daysTracked with USPS from the day it leaves our bench. The first scan can take 48 hours.
STANDARD SHIPPING: $0over $50A flat $2.99 under that. Your exact rate is confirmed at checkout.
WHERE WE SHIP: U.S.addressesFor an address anywhere else, email us before ordering and we will quote the carrier and the timing.

THE PART THAT MATTERS

It arrives before your date, or it is on us.

Put your wedding date into the checker on our homepage before you order. It works out the arrival date we will commit to and how many days of room that leaves you. Save the date to your cart and it travels with the order, so whoever makes your piece can see it.

If a guaranteed order lands after your wedding, email us the order number and we refund the full amount you paid for the order.

READ THE GUARANTEE

UNDER 24 DAYS OUT?

Then the date falls inside the window our published production and transit times can span, so the guarantee does not apply on its own. Email support@lunavows.com first. Rush production is possible on some signs and gifts, and we would rather tell you honestly than take the order and hope.

The policy in full

Every LunaVows piece is personalized and made to order, so there is bench time before there is tracking.

Production

We make your order in 1–3 business days, counted from the moment your personalization details are confirmed. Holidays and peak wedding weeks can add a day or two, and we will email you if yours is one of them.

Shipping

Once your order leaves the workbench, tracked delivery within the United States takes 5–12 business days, depending on where you are and which carrier covers it.

Delivery by your wedding date

Enter your wedding date in the checker on our homepage before you order. It shows the arrival date we will commit to and how many days of room that leaves. Save the date to your cart and it stays with the order.

The guarantee applies when all of the following are true:

your wedding is at least 24 calendar days away when you order;
your shipping address is within the United States; and
your personalization details are entered on the product page and carried with the order.

Inside 24 days, standard timing is not guaranteed. Email us first at support@lunavows.com so we can confirm rush availability for the exact piece; dates under 10 days are especially urgent, and we would rather tell you honestly than take the order and hope.

If an eligible guaranteed order arrives after your wedding date, email us with your order number and we will refund the full amount you paid for the order.

Rates

Standard tracked shipping within the United States is free on orders of $50 or more, and a flat $2.99 below that. The exact rate for your order is confirmed at checkout, and the same rule is shown in your cart.

Tracking

You will get a tracking number by email when your order ships. Carriers can take up to 48 hours to show the first scan, so an empty tracking page on day one is normal.

Where we ship

We ship within the United States. For an address outside the U.S., email support@lunavows.com before ordering so we can quote the carrier and the timing.

Wrong address or a failed delivery

Please check your shipping address at checkout. We cannot cover orders sent to an address entered incorrectly. If a parcel comes back to us, we will contact you to arrange re-shipment, and the second shipping charge may apply.

Lost or damaged parcels

If your order arrives damaged or does not arrive at all, email support@lunavows.com within 7 days with your order number and photos of any damage, and we will put it right.

Questions

LunaVows · a Vega Harbor LLC brand
7901 4th St N, STE 300, St. Petersburg, FL 33702, USA
support@lunavows.com · +1 386-516-0033