SHIPPING & DELIVERY

Made to order, tracked to you.

Nothing here sits in a warehouse waiting for a buyer. Your piece is made after you order it, which is why there is bench time before there is a tracking number. Here is exactly how long each half takes, and what it costs.

IN PRODUCTION: 1–5business daysCut, printed and finished after you order by the partner that makes that piece, never pulled off a shelf. Business days run Monday to Friday.
IN TRANSIT: 3–18business daysTracked with USPS from the day it leaves the bench; how long depends on the piece and the distance. The first scan can take 48 hours.
STANDARD SHIPPING: $0over $99A flat $4.99 under that. Your exact rate is confirmed at checkout.
WHERE WE SHIP: U.S.addressesFor an address anywhere else, email us before ordering and we will quote the carrier and the timing.

THE PART THAT MATTERS

Check the date before you order.

Every product page shows when that piece should ship and its estimated arrival, worked out from the day you order. Lead times differ from piece to piece, so check the page of each item you need for your day.

These are estimates, not a guarantee: carriers sometimes need a few extra days, especially in busy seasons.

WEDDING CLOSE?

If the estimated arrival is close to your date, email support@lunavows.com before you order. Rush production is possible on some signs and gifts, and we would rather tell you honestly than take the order and hope.

The policy in full

Every LunaVows piece is personalized and made to order by our production partners in the United States, then shipped domestically with USPS tracking. That is why there is bench time before there is a tracking number.

Production

Each piece is made by the production partner that specialises in it, so the time it takes depends on the piece: 1–5 business days, counted from the day you order. Business days run Monday to Friday, so an order placed on a Friday or over the weekend starts on Monday. Holidays and peak wedding weeks can add a day or two, and we will email you if yours is one of them.

Shipping

Once your order leaves the workbench, tracked USPS delivery within the United States takes 3–18 business days, depending on the piece and how far the parcel has to travel. With production, that comes to 4–21 business days from order. Product pages show how long that piece takes and its estimated arrival for an order placed today; tap the dates for the full delivery breakdown. Those dates are an estimate, not a guaranteed arrival date.

Delivery by your wedding date

Lead times differ from piece to piece, so check the product page of each item you need for your day. These are estimates, and carriers sometimes need a few extra days, especially in busy seasons. We do not offer an on-time guarantee.

If a product page does not show an estimated arrival, email us at support@lunavows.com before ordering and we will confirm the timing for that piece.

If the estimated arrival is close to your wedding, or your wedding is less than 10 days away, email us first at support@lunavows.com so we can confirm rush availability for the exact piece. We would rather tell you honestly than take the order and hope.

Rates

Standard tracked shipping within the United States is free on orders of $99 or more, and a flat $4.99 below that. The exact rate for your order is confirmed at checkout, and the same rule is shown in your cart.

Tracking

You will get a USPS tracking number by email when your order ships. USPS can take up to 48 hours to show the first scan, so an empty tracking page on day one is normal.

Where we ship

We ship within the United States. For an address outside the U.S., email support@lunavows.com before ordering so we can quote the carrier and the timing.

Wrong address or a failed delivery

Please check your shipping address at checkout. We cannot cover orders sent to an address entered incorrectly. If a parcel comes back to us, we will contact you to arrange re-shipment, and the second shipping charge may apply.

Lost or damaged parcels

If your order arrives damaged or does not arrive at all, email support@lunavows.com within 7 days of delivery (or, if it never arrives, of the last estimated arrival date) with your order number and photos of any damage, and we will put it right.

Questions

LunaVows · a Vega Harbor LLC brand
7901 4th St N, STE 300, St. Petersburg, FL 33702, USA
support@lunavows.com