CONTACT LUNAVOWS
Questions about an order, personalization, or getting everything there before the big day? Our care team is ready to help.
ANY HOUR
Tap the chat button in the bottom corner of any page. Our AI assistant searches the catalog, answers on sizes, materials and lead times, and can put a piece straight in your cart — at any hour, including when our team is offline.
It works from the same facts this site publishes, so it will tell you when it does not know something rather than invent an answer. Anything it cannot settle, hand to us by email.
Our page is a support inbox as much as a shop window. Send a message with your order number and we answer there the same way we answer email, inside 24–48 hours, Monday through Friday.
It is also the easiest place to send a photo, which is what we ask for first on anything damaged or wrong.
OPEN OUR FACEBOOK PAGE (opens in a new tab)GET IN TOUCH
We typically reply within 24–48 hours, Monday through Friday.
The best way to reach our care team.
Monday–Friday
9:00 AM–5:00 PM ET
Send a question and we answer by email, usually within 24–48 hours, Monday through Friday. Add your order number if it is about an order you have already placed.
EXISTING ORDER
For status and tracking, look the order up yourself — no account needed. For anything else, include your order number and the email address used at checkout, and our team has everything it needs without another round of questions.
MAILING ADDRESS
LunaVows · a Vega Harbor LLC brand7901 4th St N, STE 300St. Petersburg, FL 33702, USAPlease contact us before mailing a return so we can provide the correct instructions.