Refund & Return Policy
Every LunaVows piece is personalized and made to order, which changes what we can take back. Here is where we stand.
Personalized pieces
A piece carrying a name, a date or any customization cannot be returned or exchanged unless it arrives damaged, defective or different from what you ordered through our error. It was made for you alone and cannot be sold to anyone else.
Damaged, defective or wrong
If your order arrives in any of those states, email support@lunavows.com within 7 days of delivery with:
- your order number;
- a photo of the piece and of any damage to the packaging; and
- a sentence on what is wrong.
Once we have verified it we will send a free replacement or refund you in full. You will not need to ship the piece back unless we ask.
Changes and cancellations
Need to fix a name, a design or an address? Email us within 24 hours of ordering. After production starts the piece is already personalized, so a change or cancellation may not be possible.
Pieces without personalization
An item bought with no personalization can be returned within 30 days of delivery, unused and in its original packaging. Return shipping is yours to cover unless the return is down to our error.
Refunds
Approved refunds go back to the payment method you used. Banks and card providers take 5–10 business days to show it. Original shipping charges are not refunded except where the return is our error.
Starting a return or a claim
Email support@lunavows.com with your order number and what went wrong. We will take it from there.
Contact
LunaVows · a Vega Harbor LLC brand
7901 4th St N, STE 300, St. Petersburg, FL 33702, USA
support@lunavows.com · +1 386-516-0033