OUR GUARANTEE
Made right, or we make it again.
Your piece is cut, printed and finished after you order it, with your names on it. If what lands on your doorstep is damaged, faulty or not what you asked for, we remake it or refund you in full. A photo settles most claims, so the piece usually stays with you.
Why there is no one-year warranty
A year-long warranty belongs on something with moving parts. A welcome sign or a linen runner is either right when you open it or it is not, and you will know inside a week of the box arriving.
So the promise is shorter and firmer than a warranty. You get 7 days from delivery to tell us something is wrong, one email settles it, and we cover the remake. No claim form, no return label. No proof of purchase beyond the order number we already have.
What we cover
It arrives damaged
Crushed box, scuffed print, a tear in the fabric. Anything the parcel picked up between our bench and your door.
It is faulty
Stitching that pulls, a hanging loop that gives way, lettering that smudges or lifts on a piece you have not used yet.
It is not what you ordered
Wrong size, wrong color, wrong piece in the box, or a set that turned up short.
We got your wording wrong
If the names, the date or the spelling on the piece differ from what you submitted, that one is on us.
IF SOMETHING IS WRONG
Three steps, and one email starts it.
- No. 1Email us a photo
Within 7 days of delivery, send your order number, a photo of the piece and one line on what is wrong.
- No. 2We check it
Someone here reads it against your order, not a rules engine. We reply within 24–48 hours, Monday through Friday, and we say which way it went and why.
- No. 3Remake or refund
We make it again at no cost, or refund you in full. Refunds reach your statement in 5–10 business days. The photo is usually enough, so you keep the piece unless we ask for it back.
What it does not cover
Written down plainly, so nothing here is a surprise on the day you need it.
A typo you submitted
We print exactly what is in the personalization fields, so a misspelled name comes out misspelled. You do have 24 hours after checkout to correct it, and we would much rather hear from you than make the wrong thing.
Changing your mind
A piece with your names on it cannot go to anyone else, so we cannot take it back for preference. Pieces ordered with no personalization are returnable for 30 days.
Wear after the day
Washing, ironing over a print, outdoor weather, storage. Each product page lists how to look after that material.
Two more things that come with it
24 hours to fix a typo
Spotted a wrong letter after you paid? Email us within 24 hours of ordering and we correct it before anything is cut or printed. After production starts the piece already carries the wording, so the window is real rather than generous.
Dates you can see before you pay
Every product page shows when the piece should ship and its estimated arrival to an address in the United States. They are estimates, so if your date is close, email us before you order and we will tell you honestly whether it can make it. Shipping details are in the shipping policy.
This page is the plain-English version. The full detail is in our refund policy. Anything neither page answers, ask us.